XE Factor: Advancing Conflict Resolution Skills
Conflict is a big part of everyday lawyer life. And conflict management is often a highly-charged endeavor laden with obstacles.
Understanding impasse, cultivating emotional intelligence and honing an ability to communicate clearly and effectively are keys to success in this everyday undertaking.
Focusing on the XE Factor – energy plays that infuse conflicts, the resolution process and outcomes – this action-oriented program stresses the importance of moving past antagonism and roadblocks to get to resolutions the parties really want.
Program participants will engage in dialogue and group exercises to learn:
- how to deconstruct and surmount impasse
- how to master the interplay of energy and emotion in conflict situations
- concrete ways to diffuse animosity and aggression
- proven steps for targeting and accomplishing the parties’ real goals
Who should attend?
- lawyers and law firm leaders who want to optimize their conflict resolution skills
- lawyers who want to boost emotional intelligence and hone communication skills for better conflict management at work and beyond
Testimonials
“It was the best presentation I’ve seen in several years. It truly provided excellent ideas.” Ken Starr, Mediator/arbitrator
“Arnie is energetic and passionate about conflict resolution. Great program!” Carol Blackman, Mediator, EEOC
“Fantastic program!” Cindy Mazor, ADR specialist, FEMA
“Arnie provided me with very specific tools to address the issue of aligning lawyers’ and clients’ interests. His stories bring it all home and can help any practitioner.” Ronald Shane, SPHR, Arbitrator/Mediator
“Arnie helped me get in touch with my inner truth as a conflict manager. I’ve been invigorated and revitalized. He’s a dynamic speaker.” Mark A. Welge, President, Welge Dispute Solutions LLC
