return from silence
It’s been over a year since my last blog post and major presentation. I was feeling talked out after almost 6 years of blogging over 400 posts and speaking at over 120 programs. So I decided to take a step back from blogging and speaking, focus on my law practice (which thankfully is thriving), listen … Read more
the extraordinary last hour of a life
The other day, I was on the phone listening to a caller I didn’t know talk about a banking service I didn’t need. As my mind wandered to my long todo list, I started losing patience and getting annoyed with the caller and the person who had made the introduction. I decided to cut the … Read more
the heart of business networking
In my last post, I mentioned that I was participating in a Haitian earthquake relief fundraiser organized by my brother, Steven Herz, and his team at New York’s If Management. On only 48 hours notice, over 200 people attended the event last night and raised more than $3,500 for relief work being done through … Read more
Haiti Relief Fundraiser
Dear Legal Sanity Community: In light of the recent tragedy in Haiti, Legal Sanity® is joining IF Management (a NYC media management company owned by my brother Steve Herz) to co-host a fundraiser tomorrow, Thursday, January 21st, to help support the victims of the earthquake. The cocktail evening will take place from 6 pm – … Read more
what a third grade holiday celebration can teach us about connecting with clients
The other day, I attended my son’s holiday celebration in his third-grade classroom. To capture the true spirit and meaning of the season, the kids took turns standing up in pairs and reading narratives about one another. These weren’t fill-in-the-blank recitations. They were insightful and moving reflections. With their teacher’s guidance, the kids had taken … Read more
seeing matters through your clients’ eyes: an intervention for lawyers
My longtime client, artist Pamela Lawton, recently showed her abstract paintings of New York City’s modern architecture at an exhibit called Liquid City. Describing her work, Pamela says: "It’s almost an ‘intervention,’ that’s sort of an art term that people use to talk about taking something ordinary and conventional and altering it in some way. … Read more
What President Obama can teach us about client relationships
This isn’t a post about politics. It’s about human relations. As I’ve written here before, as lawyers, we’re in the business of human relations. To do our job well, we have to connect with the people behind the legal matters we take on and provide meaningful solutions to their problems. Connecting with clients in this … Read more
continuing legal education through self-study
When it comes to continuing legal education (CLE), most of us think in the very black and white terms of meeting our state’s mandate. But, my thinking has been colorized a bit by the convergence of three forces: A Ms. JD post on extending legal education Recent coverage of the Association of Corporate Counsel’s new … Read more
everything old is new again: the re-birth of the client-centric lawyer
For the last few years, I’ve devoted a lot of space here to the idea and practice of client-centricity. You can sample my take on the topic via posts like these: evangelizing legal service delivery client experience management legal service delivery: what controls the client experience are you remarkable? client centered care (re)designing legal service … Read more
lawyers are not service providers
Last week, I discussed why clients and prospective clients view lawyers as commodities. I suggested that we can avoid this type of identity crisis (yes, I think that being labeled a commodity is not a good thing) by taking some time to figure out what the people we help really want from us beyond fairly … Read more
- Arnie Herz, Esq.
T (516) 767-0800
arnie-AT-arnieherz.com
14 Vanderventer Ave. Ste. 255
Port Washington, NY 11050
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